This Privacy Policy describes how Mobile Vehicle Service LLC (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website mechanic.mobilevehicleservicellc.com and use our services. By using our website or submitting your information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of personal information when you use our website or request services:
- Contact Information: Your name, phone number, and email address.
- Vehicle Information: Vehicle year, make, model, and description of the issue.
- Location Information: Your current address, highway exit, or GPS location to dispatch our mobile mechanic.
- Usage Information: IP address, browser type, pages visited, and time spent on our website (collected via cookies and Google Analytics).
2. How We Collect Your Information
We collect personal information in the following ways:
- When you fill out a service request form on our website.
- When you call or text our phone number (251) 234-4623.
- When you email us at info@mobilevehicleservicellc.com.
- Automatically through cookies, web beacons, and analytics tools (Google Analytics, Google Ads conversion tracking).
3. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your service requests and provide roadside assistance or mobile mechanic services.
- To communicate with you about your service request, including confirming your location and estimated arrival time.
- To improve our website and services through analytics and user behavior analysis.
- To comply with legal obligations and protect our legal rights.
- To send you marketing communications (only with your explicit consent).
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Specifically:
- Google Analytics: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as your IP address, browser type, and pages visited. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
- Google Ads Conversion Tracking: We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This may involve placing a cookie on your device when you click on one of our ads.
5. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website or providing services (e.g., towing partners when a vehicle cannot be repaired on-site).
- Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted through our website.
- Regular security monitoring and vulnerability assessments.
- Limited access to personal information within our organization.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Service request data is typically retained for 3 years for customer service and warranty purposes.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information.
- Opt-Out: Opt out of marketing communications and certain data collection practices.
To exercise any of these rights, please contact us at info@mobilevehicleservicellc.com.
9. Third-Party Links
Our website may contain links to third-party websites, such as our main company website mobilevehicleservicellc.com. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page with a new “Last Updated” date. Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: